Return And Refund Policy

Return & Refund Policy for PROTOWAGON

Last Updated: 05/24/2025

At PROTOWAGON, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund policy below.

1. Eligibility for Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must:

Be unused, unwashed, and in the same condition you received it
Be in its original packaging with all tags, seals, and protective covers intact
Include the receipt or proof of purchase

Note: For hygiene and safety reasons, certain items are non-returnable, including:

Skincare and beauty products that have been opened or used
Fitness gear worn against the body (e.g., waist trainers, resistance bands)
Items marked as “Final Sale” or “Non-Returnable”

2. How to Initiate a Return

To start a return, contact our support team at [your email address] with:

Your order number
The reason for your return
Photos (if the item is damaged or defective)

Once approved, we’ll provide return instructions, including the return address.

3. Return Shipping

Customers are responsible for the return shipping costs unless the item is defective or the wrong product was sent. We recommend using a trackable shipping method to ensure we receive your return.

4. Refunds

Once we receive and inspect your return, we’ll notify you of the status. If approved, a refund will be issued to your original payment method within 5–10 business days.

Note: Shipping fees (if any) are non-refundable.

5. Exchanges

We do not offer direct exchanges. If you need a different size or item, please return the original product for a refund and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery. We will replace the item or issue a full refund at no cost to you.

7. Late or Missing Refunds

If you haven’t received your refund:

First, check your bank account again
Then contact your credit card company (it may take some time before your refund is officially posted)
If you’ve done all of this and still haven’t received it, contact us at [your email address]